Over the last 20 years at EWFM we have taken the time to get to know, listen to and understand what our customers are saying about us. We want to ensure we are providing the best experience and see this as a critical step for our business to build trust and create successful long-term relationships.
We get direct feedback from our customers in a variety of ways including satisfaction surveys, follow up emails and phone calls. We always take on board both positive and constructive comments to ensure, as a business, we are always learning and moving forward.
Below is an example of some of the feedback we have received from our customers about their experience in dealing with us from all over the world,
- Extremely helpful and knowledgeable
- Excellent communication
- Excellent speed of service and delivery
- Extremely satisfied with the quality of the product
- Would highly recommend and will use again
Historically, we would get to know our customers by talking to them, completing site visits, and taking the time to fully understand their requirement to ensure the most suitable solution is always provided.
Whilst we may not be able to complete site visits currently, our core principles remain the same. We still talk to our customers and take the time to get to know and fully understand their requirements. We have effective video conferencing facilities in place to ensure we can communicate with everyone wherever they are in the world to ensure satisfaction throughout the process.
Get in touch with Guy and Mike today and start to build your long-term relationship with us, so we can help your business grow and operate safely.
Tel : +44 (0) 1763 248650
Email : [email protected]